Joseh was helpful and responsive from the day we booked our stay. They sent clear instructions and advice, made up the spare bed for our son and even offered to send extra toiletries should we need them during our stay. They could not have been more helpful. The apartment is roomy and cosy just what you need after a long day of site seeing. Jumping in the super hot shower into pjs with a glass of wine settling down to a netflix movie was so nice. The location is literally a stones throw away from Tower of London, Tower Bridge, HMS Belfast. I would highly recommened a walk down to see the Tower Bridge lit up, it was stunning. The underground station is also a minutes work giving easy access to the rest of the tourist hotspots. We will certainly return on our next visit.